Documentation

Troubleshooting Common Issues

Solutions for common problems you might encounter while using the AI Interview Assistant.

Troubleshooting Common Issues

This guide helps you resolve common issues you might encounter while using the AI Interview Assistant.

Audio and Microphone Issues

Microphone Not Working

Symptoms: The system doesn't capture your voice when you click "Listen."

Solutions:

  1. Check Browser Permissions:

    • Click the lock icon (or similar) in your browser's address bar
    • Ensure microphone permissions are set to "Allow"
    • Refresh the page after changing permissions

  2. Select the Correct Microphone:

    • Click on the microphone icon in your browser
    • Select the appropriate microphone if multiple are connected
    • Test your microphone in browser settings

  3. Check Physical Connections:

    • Ensure your microphone is properly connected
    • Try unplugging and reconnecting your microphone
    • Test your microphone in another application

  4. Browser Issues:

    • Try using a different browser (Chrome is recommended)
    • Update your browser to the latest version
    • Clear browser cache and cookies

No Audio in Screen Share

Symptoms: When screen sharing, the system doesn't capture the audio from your shared content.

Solutions:

  1. Enable "Share audio" Option:

    • When selecting what to share, check the "Share audio" or "Share system audio" option
    • This option is required to capture audio from your screen

  2. Chrome Required for Audio Sharing:

    • Audio sharing works best in Chrome
    • If using another browser, consider switching to Chrome for full functionality

  3. System Limitations:

    • Some operating systems may limit audio capture
    • On macOS, you may need to install a system audio extension
    • On Windows, ensure you're sharing the entire screen or application with audio

Screen Sharing Issues

Can't Start Screen Sharing

Symptoms: The "Share Screen" button doesn't work or you can't select content to share.

Solutions:

  1. Check Browser Permissions:

    • Ensure screen sharing is allowed in your browser settings
    • Look for the "Screen Capture" permission and set it to "Allow"

  2. Use Supported Browser:

    • Screen sharing works best in Chrome, Edge, and Firefox
    • Safari has limited support for some screen sharing features

  3. Secure Connection Required:

    • Screen sharing requires HTTPS
    • Ensure you're accessing the site via a secure connection

Poor Screen Share Quality

Symptoms: Your shared screen appears blurry or laggy.

Solutions:

  1. Check Internet Connection:

    • Use a wired connection instead of Wi-Fi if possible
    • Close other bandwidth-intensive applications

  2. Lower Resolution:

    • Share a specific window instead of the entire screen
    • Reduce your screen resolution temporarily

  3. Hardware Acceleration:

    • Enable hardware acceleration in your browser settings
    • Update your graphics drivers

Transcription Issues

Inaccurate Transcription

Symptoms: The transcribed text doesn't match what was said.

Solutions:

  1. Speak Clearly:

    • Speak at a moderate pace
    • Articulate words clearly
    • Use a quiet environment

  2. Check Microphone Quality:

    • Use a good quality microphone
    • Position the microphone properly (close to your mouth but not too close)

  3. Background Noise:

    • Minimize background noise
    • Close windows and doors
    • Turn off fans or air conditioning if possible

Transcription Stops Unexpectedly

Symptoms: The system stops transcribing before you finish speaking.

Solutions:

  1. Check Internet Connection:

    • Ensure you have a stable internet connection
    • Reconnect if your connection was interrupted

  2. Browser Focus:

    • Keep the browser tab active (in focus)
    • Don't switch to other tabs during transcription

  3. Session Time:

    • Check if you've run out of credits
    • Purchase more credits if needed

AI Response Issues

No AI Response Generated

Symptoms: After transcription, no AI response appears.

Solutions:

  1. Check Transcript:

    • Ensure the transcription captured the question correctly
    • Try entering the question manually instead

  2. Wait Longer:

    • Complex questions may take longer to process
    • Wait at least 30 seconds before trying again

  3. Refresh the Page:

    • If problems persist, refresh the page
    • Note that this will reset your current session

Low-Quality AI Responses

Symptoms: AI responses are too generic or don't address the question properly.

Solutions:

  1. Phrase Questions Clearly:

    • Ask specific, well-formulated questions
    • Provide context if necessary

  2. Try Manual Input:

    • Type the question instead of using voice capture
    • This can help with clarity and specificity

  3. Multiple Attempts:

    • Try asking the same question in different ways
    • The AI may respond differently to varied phrasings

Credit and Billing Issues

Credits Not Added After Purchase

Symptoms: You purchased credits but they don't appear in your balance.

Solutions:

  1. Check Payment Confirmation:

    • Ensure your payment was successfully processed
    • Check for a confirmation email

  2. Refresh Dashboard:

    • Log out and log back in
    • Refresh your dashboard page

  3. Contact Support:

    • If credits don't appear within 15 minutes, contact support
    • Provide your transaction ID if available

Still Need Help?

If you're still experiencing issues after trying these solutions:

  1. Contact Support:

  2. Check for Updates:

    • We regularly update our platform to fix issues
    • Ensure you're using the latest version by refreshing your browser

  3. System Requirements:

    • Ensure your system meets our minimum requirements:
      • Modern browser (Chrome recommended)
      • Stable internet connection (minimum 5 Mbps)
      • Microphone access
      • Screen sharing capabilities

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